Find answers to common questions about our products, shipping, returns, and more.
Frequently Asked Questions
Are your products safe?
Are your products safe?
Yes. All our products are manufactured in facilities that follow Good Manufacturing Practices (GMP) and undergo quality testing. Please see our Medical Disclaimer for important safety information.
Are your supplements third-party tested?
Are your supplements third-party tested?
Our products are manufactured to strict quality standards. We work with reputable suppliers who provide Certificates of Analysis (COA) for ingredient purity and potency.
Where are your products made?
Where are your products made?
Our supplements are manufactured in FDA-registered facilities in the United States that follow current Good Manufacturing Practices (cGMP).
Do your products contain allergens?
Do your products contain allergens?
Please check individual product labels for allergen information. If you have specific allergy concerns, contact us at info@playvitaworld.com before purchasing.
Shipping & Delivery
How long does shipping take?
How long does shipping take?
Orders are delivered within 7–13 business days (GMT -6) from the date of order placement. This includes processing time and transit time. You'll receive tracking information via email once your order ships.
How can I track my order?
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your package's progress.
What if my package is lost or damaged?
What if my package is lost or damaged?
We are not responsible for packages after delivery confirmation. However, if your package arrives damaged, contact us immediately at info@playvitaworld.com with photos within 7 days (GMT -6). We will provide a prepaid return label and issue a full refund or replacement.
Returns & Refunds
What is your return policy?
What is your return policy?
Customers are responsible for return shipping costs unless the product is defective or we made an error. If the product is defective or damaged, we provide a prepaid return label. See our full Refund Policy for details.
How do I start a return?
How do I start a return?
Email us at info@playvitaworld.com with your order number and reason for return. We'll provide instructions and a return authorization.
When will I receive my refund?
When will I receive my refund?
Refunds are processed within 5–7 business days (GMT -6) after we receive and inspect your return. The refund will be credited to your original payment method. Original shipping costs are non-refundable unless the product was defective or we made an error.
Can I cancel my order?
Can I cancel my order?
Yes, you can cancel within 24 hours (GMT -6) of placing your order by emailing info@playvitaworld.com. If your order has already shipped, you'll need to follow our return process.
Product Usage
How should I take these supplements?
How should I take these supplements?
Follow the dosage instructions on each product label. For personalized advice, consult your healthcare provider.
Can I take multiple supplements together?
Can I take multiple supplements together?
While our products are generally safe to combine, we recommend consulting your healthcare provider before taking multiple supplements, especially if you have medical conditions or take medications.
Customer Support
How can I contact you?
How can I contact you?
Email: info@playvitaworld.com
Phone: +1 (214) 436-9375
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CST (GMT -6)
How quickly do you respond?
How quickly do you respond?
We aim to respond to all inquiries within 24–48 business hours (GMT -6).
Is my personal information secure?
Is my personal information secure?
Yes. We use industry-standard SSL encryption to protect your data. See our Privacy Policy for details on how we handle your information.
Payment & Pricing
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods through Shopify's encrypted checkout.
Is my payment information secure?
Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, PCI-compliant payment system. We never store your credit card information.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Yes! Subscribe to our email list to receive exclusive offers and be the first to know about sales and new products.
About Our Company
Who is Play Vita World?
Who is Play Vita World?
Play Vita World is a wellness supplement company dedicated to providing quality products that support active, healthy lifestyles. Learn more on our About Us page.
Are you a legitimate business?
Are you a legitimate business?
Yes. We are a registered business based in Carrollton, Texas. Our business address is: 1115 Mac Arthur Drive, Carrollton, TX 75007, United States.
Can I visit your store in person?
Can I visit your store in person?
We are an online-only retailer at this time. All orders are processed through our website.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us at info@playvitaworld.com or call +1 (214) 436-9375. We're here to help!